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All FAQs

Reasons to Register Your Café Choice Gift Card

Even though registration isn’t required, here are key reasons to consider registering your card before discarding it:

  1. To be able to add your physical card to mobile wallet
  2. Enable Online Purchases
    Some websites require a billing address—registration links your card to one.
  3. Simplify Refunds
    Helps ensure smooth processing if you return an item purchased with the card.
  4. Improve Customer Support
    Registered cards are easier to verify if you need help or report issues.
  5. Protect Against Loss or Theft
    Registration may help recover your balance if the card is lost or stolen.

To register your Café Choice Gift Card click here

Why Can’t I Add My Café Choice Physical Gift Card to My Mobile Wallet?

If you are having trouble adding your Café Choice Gift Card to a mobile wallet:

  1. Check that the operating system on your mobile device is up to date
  2. If adding a physical card to mobile wallet, ensure that you have registered your card before attempting to add it to wallet – you can register your card here
  3. Ensure that the name you enter as card holder name on your mobile wallet matches that which you registered the card with
  4. Check that you are entering to correct expiry date and card CVV

Mobile wallets (Apple, Google and Samsung Pay) have their own security systems and rules that may prevent a prepaid card from being added to wallet (or multiple cards). In this scenario, the mobile wallet provider will not provide reasons why, as it may relate to your personal data the mobile wallet provider holds on you. You should contact your wallet provider for further assistance.

Why should I keep my Physical Café Choice Gift Card after adding it to my mobile wallet?

Don’t throw away your card after adding to your mobile wallet, you will need your card (and card details)  to:

  • Check Your Balance – You’ll need the card number and CVV to view your remaining balance online, plus reviewing your transaction history.
  • Shop online – you will need the card number, CVV and expiry date to complete a purchase at merchants that don’t offer Apple or Google Pay online.
  • Refunds – Some merchants may require the original card for processing refunds.
  • Dispute Charges – If you need to dispute a transaction, having the card helps verify details.
  • Security Verification – Retaining the card can assist with identity verification if you contact customer support.

Does My iPhone Version Affect Adding a Café Choice Physical Gift Card to Apple Wallet?

Yes, your iPhone version can impact wallet compatibility:

• Older iPhones may not support Apple Wallet or lack the necessary security features.
• Outdated iOS versions might prevent successful card setup—ensure your device is running the latest iOS.
• Wallet App Updates are also essential for compatibility with newer card types.

Note: Even with a compatible device, some prepaid cards—including Café Choice Physical Gift Cards—may not be supported due to issuer restrictions.

How Many Cards Can I Add to Apple Wallet on My iPhone?

The number of cards you can add to Apple Wallet depends on your iPhone model and iOS version however you can only add the same card to one device.

What Should I Do If I Have a Problem Adding My Café Choice Physical Gift Card to Apple Wallet?

If you’re having trouble, try the following steps:

  1. Update Your iPhone and Wallet App – Make sure your iPhone is running the latest iOS version and that your Wallet app is up to date.
  1. Register Your Card – Some wallet apps require a billing address.
  1. Check Card Details – Ensure you are entering the correct card number, CVV and expiry date, plus the card holder name you enter on your mobile device matches that which you registered with the card online.
  1. Contact Support – If issues persist, reach out to the card issuer’s customer service for assistance on this link.

 

What happens if I lose my Café Gift Card, or it is stolen

We encourage card holders to register their Café Choice  Gift Cards via the website, so in the event that your card is Lost, stolen or damaged, our team can see what options are available for you. Without a card number, we are unable to assist in locating any details of your card. Expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions.

Are there Terms & Conditions that apply to the Café Choice Gift Card?

Yes, you can view the full Terms & Conditions at www.cafechoicegiftcard.com.au

How can I check the balance on my Café Choice gift card?

To check your gift card’s balance, visit www.cafechoicegiftcaard.com.au or contact us here

How long is my Café Choice gift card valid for?

Your gift card is valid for the period listed on the front of the card.

My gift card is invalid, what can I do?

Gift cards are activated at the point of sale. If your gift card is invalid this often means that the merchant did not properly activate the card.

If the gift card was bought in store, please go back to the store with your gift card and sales receipt to have it activated.

If your gift card was bought online, please email us with your card number and order ID.

If you have received your gift card as a gift, please check where it was purchased with the person who gave you the gift card.

Is the balance updated automatically?

Yes. Each time you use a Café Choice Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder, can check the balance of your Gift Card online at www.cafechoicegiftcard.com.au

Can Café Choice Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

What happens if I have not used all the funds when the Café Choice Gift Card expires?

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

Do I receive change on a Café Choice Gift Card transaction?

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

Can I see a list of transactions made with the Café Choice eGift Card?

Yes. You can view your Gift Card balance and transaction history at www.cafechoicegiftcard.com.au  or by calling 1800 767 066.

Are there any fees for using the Café Choice Gift Card or checking the Gift Card balance or transaction history?

There are no fees for checking your gift card balance or transaction history. A Currency Conversion fee of 3.5% applies for foreign currency transactions. This conversion fee amount is calculated at time of purchase, and the balance of your card must be sufficient to cover both the purchase and currency conversion fee. Please note that some countries may have limits and restrictions on accepting prepaid Visa gift cards.

How do I pay a bill with my Café Choice gift card?

When paying your restaurant bill, present your gift card to the restaurant and let them know what amount you wish to pay with your gift card. You can choose to either pay the full bill with your gift card (if your balance is sufficient), or you can split the payment between your gift card and another payment method.

Your Café Choice Gift Card works the same as a Visa debit card. It can be used at thousands of restaurants, bars, cafes & fast-food establishments that accept EFTPOS or Visa cards around Australia.

When paying your restaurant bill, present your gift card to the restaurant and let them know what amount you wish to pay with your gift card. You can choose to either pay the full bill with your gift card (if your balance is sufficient), or you can split the payment between your gift card and another payment method.

To redeem your Café Choice physical Gift Card in-store:

Simply present your Café Choice gift card

Swipe your card, select “Savings” if you have an EFTPOS card or select “Credit” if you have a Visa Card and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the restaurant.

Do I have to spend the entire amount of the Café Choice Gift Card in a single purchase?

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating restaurants.

Where can I use my Café Choice gift card?

You can use your Café Choice gift card at thousands of restaurants, bars, cafes & fast-food establishments that accept EFTPOS or Visa cards around Australia.

The Café Choice Gift Card can be used at the following merchant category locations: Eating Places and Restaurants (5812), Hotels, Caterers (5811), Drinking Places (Alcoholic Beverages), Bars, Taverns, Cocktail lounges, Nightclubs and Discotheques (5813) Fast Food Restaurants (5814) Motels & Resorts, Central Merchant (7011), Amusement Parks, Circuses, Carnivals, and Fortune Tellers (7996).

The Merchant Category Code (MCC) identifies the type of service a business provides. If the MCC listed above does not match the retailer’s category, then the transaction will decline.

Can I spend my gift card at any time?

Yes. Your gift card can be spent at any time as long as your gift card is valid and your card’s balance is in credit.

My gift card did not work in a restaurant, what can I do?

Please note, paying with your gift card is processed as a standard Visa transaction. Please confirm that the restaurant staff attempted to process your payment with your gift card as a Visa transaction. If your gift card still does not work, for assistance please contact us with the restaurant’s details, the details of your visit, and your gift card’s number.

Is the physical Card required to be used at the EFTPOS pin pad to authorise my purchase when using a Café Choice Gift Card?

The restaurant must use the pin pad provided when redeeming a Café Choice Gift Card for goods or services as directed by the POS terminal.

If you’ve already added your Café Choice Gift Card to your mobile wallet, then you will not require your physical card.

Can Café Choice Gift Cards be used to make purchases online?

Yes, Café Choice Gift Cards can now be used online.

In-store purchases: If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to carry out split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.

Online purchases:  Online merchants don’t have the capabilities to perform split credit transactions.

How do I add my Café Choice Digital eGift Card to my mobile wallet?

Café Choice Gift Cards can be added to your Apple, Samsung, or Google mobile wallet.

Apple, Google, and Samsung Wallets have limits to the total number of cards a user can have in their wallet at any one time, and they also have their own security process that may stop a user from being able to add a card to their digital wallet. Café Choice Choice Gift Cards has no discretion on these security controls put in place by Apple, Google, or Samsung Wallets.

I’m having trouble paying with my Apple, Samsung, or Google mobile wallet, what should I do?

Make sure the card details are correct by double-checking that what you’ve entered exactly matches your card number, expiry date and CVV. If you still can’t complete a contactless payment, try again with the below tips or reach out to the wallet provider directly for further assistance.

Make sure your phone is awake and unlocked.

Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.

Hold your phone closer to the payment reader.

Hold your phone close to the payment reader for a few more seconds.

Do I need to register my Café Choice Digital eGift card to make purchases?

Yes, your Café Choice eGift card must be registered via the registration link on the email you receive to use your Gift Card. You will not be provided with card details until the card has been registered.

When registering your Café Choice eGift, we require information, including name, telephone number and email address of the cardholder to be verified prior to making purchases.

Physical cards need to be registered prior to use.

Can I use Cafe Choice Gift Cards to get cash out of the ATM?

No, the Café Choice Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

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